Privacy Policy
Last Updated: Nov 2, 2025
At Tavana Sanctuary, we value your trust and are committed to protecting your personal information with the highest standards of care, transparency, and integrity. This Privacy Policy describes how Tavana Sanctuary (“Tavana,” “we,” “our,” or “us”) collects, uses, shares, and safeguards your personal data when you visit our website, experience our sanctuary, or engage with our digital and in-person services.
We may collect personal information directly from you or through automated means. This includes identifying details such as your name, email address, telephone number, and date of birth; booking and membership information including appointment history, preferences, and selected treatments; payment details processed securely through trusted third-party partners (Tavana does not retain card data); wellness-related information voluntarily shared to personalize your experience; and technical information such as device identifiers, browser type, and website usage data gathered through cookies and analytical tools.
Your personal data enables us to provide a seamless, personalized experience. We use it to process reservations and payments, deliver tailored treatments, manage guest communications, and share updates regarding your appointments or membership. It also allows us to enhance the quality of our services, curate offers and wellness content (where consent has been provided), maintain internal records, and fulfill legal or regulatory obligations.
Tavana Sanctuary employs cookies and analytics technologies to better understand visitor behavior and improve website functionality. These tools help us refine our content and ensure a more intuitive browsing experience. You may adjust your browser settings to disable cookies; however, this may limit certain website features.
We never sell or rent personal data. Your information is shared only when necessary—with carefully selected service providers assisting in bookings, payments, marketing, or operations, and always under strict confidentiality and data protection agreements. Information may also be disclosed where required by law, court order, or regulatory authorities.
We implement robust technical and organizational safeguards to protect your data against unauthorized access, loss, misuse, or alteration. Sensitive information, including payment details, is encrypted and transmitted securely. Your data is retained only for as long as necessary to deliver our services or to comply with applicable legal requirements. You may request data deletion, access, or correction at any time.
As our guest, you hold full rights regarding your personal information. You may request access to your data, correction of inaccuracies, withdrawal of marketing consent, or erasure of your information from our systems. Should you have any concerns about our handling of your personal data, you may contact us directly at hello@tavanasanctuary.com or submit a complaint to the appropriate data protection authority.
If you choose to receive updates, Tavana may send you occasional messages, newsletters, or wellness insights curated for our members and guests. You may unsubscribe at any time by using the link provided in our communications or by contacting us directly.
Contact Us
For any questions regarding this Privacy Policy or your data rights, please contact: Tavana Sanctuary | Email: hello@tavanasanctuary.com | Address: 20/94 Soi Phrom Mit, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand.
Tavana reserves the right to update or amend this Privacy Policy at any time in accordance with operational, legal, or regulatory changes. Any updates will be published on our website, with the “Last updated” date revised accordingly. By continuing to engage with Tavana’s services after such updates, you acknowledge and accept the terms of the revised Privacy Policy.